Monkeys with typewriters

 
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The Web and Beyond

 

All hail the pancake!

The other presentation that inspired me at The Web and Beyond was by Josephine Green. Her proposal is simple: we are moving from an age dominated by pyramids to one made up of pancakes.

In the social media and business spheres, this sort of talk has been going on for some time – corporate hierarchies are part of the old industrial age; flatter, collaborative, structures are more effective etc.

What was great about Josephine’s talk (and she’s a professor of history so knows her stuff), was the way in which she drew everything into her argument: climate change, finite resources, changing social expectations, emergent human behaviours…

The “techno-market” age is behind us, Josephine says: we are now entering the “socio-ecological” era. As an example of this change in focus, she cited her old employer, Philips, which has re-branded itself from a consumer electronics company to a "health and wellness" specialist.

And if any of us are in any doubt as to what we (like Philips) can do to make the most of this apparently unprecedented opportunity, Josephine quotes Ghandi: “Be the change you want to see in the world”.

Amen to that.

Pancakes: Kevandem

Filed under  //   #twab2010   Josephine Green   Pancakes   Philips   Pyramids   Social business   Socio-ecological era   The Web and Beyond  

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Stephen Anderson's Mental Notes

What psychological tricks can we use to modify behaviour?

Design consultant Stephen Anderson gave a great talk at The Web and Beyond in Amsterdam last Tuesday (1 June). The cards in the picture are from a deck he's developing to help companies with product development.

The project began as "a way to make sense of something complex: the numerous insights into human behaviour found in theories about game mechanics, the latest findings from neuroscience, best sellers explaining behavioural economics and many more sources!".

What's not to like? You can pre-order the full deck here.

Stephen's talk focused on feedback loops (the idea that, when you're instantly rewarded in some way for your action, you're likely to modify your behaviour in order to get more instant rewards). He used the example of email (how feedback loops might encourage people to respond to messages more quickly and efficiently, for example).

I'm looking forward to seeing how these insights might translate into helping with digital engagement at the RSA.

Filed under  //   #twab2010   Behaviour   Mental Notes   Product design   Psychology   Stephen Anderson   The Web and Beyond  

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